Children, Youth & Families
Mental Health Case Management
Helping individuals and families navigate their care needs while taking care of their mental health
About
Mental Health Case Management provides individualized support to children with severe emotional disturbances (SED) and adults with severe and persistent mental illness (SPMI). Mental health targeted case managers use a person-centered approach to assess, plan, refer, coordinate, and assist the person in gaining access to a variety of services including mental health, medical, social, educational, housing, and vocational. We also offer culturally specific services for children or families who are Deaf, Deafblind, or Hard of Hearing by mental health targeted case managers who are fluent in American Sign Language. Services delivered in-person at office locations, in-home, or online.
- A Diagnostic Assessment must be completed within the last 180-days to determine eligibility.
- VOA can support you in completing a Diagnostic Assessment, if needed.
Eligibility
Service Areas: Benton, Chisago, Hennepin, Isanti, Mille Lacs, Sherburne, Stearns, and Wright counties
Ages served
All ages
Genders served
All genders
Payments accepted
This program is covered by the person’s medical insurance. Prepaid Medical Assistance Program (PMAP) managed care plans are accepted in all counties served. In Hennepin County, Medical Assistance, county funding for uninsured, and private insurance for children are also accepted.
Referral needed?
No, anyone can complete a request for services
Central MN Office
2700 1st Street N
Suite 201
St. Cloud, MN 56303
United States
Metro Area Office
9220 Bass Lake Rd
Suite 255
New Hope, MN 55428
United States
Experience Navigating Complex Systems
Support without Judgment
Building bridges to the care families need
Everyone needs help sometimes and seeking help is a sign of strength and resiliency. People with mental illness often need a wide network of services and supports to improve functioning and overall well-being.
Every person and family situation are unique, which is why we never use a one-size-fits-all approach. Case managers work collaboratively to develop a care plan, create pathways to access needed services, and coordinate care across multiple providers. Case managers work in partnership to build bridges to mental health care, social connections, educational opportunities, vocational training and opportunities, recreational activities, and transportation. Our compassionate case managers advocate on behalf of the people we serve’s needs and offer a helping hand and expert guidance to help people of all ages.
Depending on a person’s unique needs, case management includes:
- Assessment
- Care planning
- Advocacy
- Housing assistance or coordination
- Monitoring and support
- Crisis evaluation and assistance
- Connection to community wellness and social activities
Our case managers meet with the people they serve at least once per month for a minimum of one hour. In times of stress or crisis, case managers may meet with individuals and families more often, depending on the individual’s and/or family’s unique needs. Our case managers will also reach out to individuals and families by phone weekly and connect with other service providers as needed. Case Managers are mental health practitioners under the supervision of a licensed mental health professional.
“The case manager helps me to make the right decisions. It’s always good to have someone that seems to understand my daughter. Most people don’t understand how mental illness affects children.”
-Mother of case management client
Commonly Asked Questions
All families need help sometimes and seeking help is a sign of strength and resiliency. Families with children struggling with severe mental and behavioral health issues often need a wide network of support and services to improve the child’s stability, functioning, and well-being. Our compassionate, dedicated case managers work in partnership with families to develop a care plan, ensure access to needed services, and coordinate with multiple service providers.
Our case managers meet with the people they serve at least once per month for a minimum of one hour. In times of stress or crisis, case managers may meet with individuals and families more often, depending on the individual’s and/or family’s unique needs. Our case managers will also reach out to individuals and families by phone weekly and connect with other service providers as needed.
Services can be accessed by calling the intake phone at 763-225-4052, faxing information to 1-888-965-5130, or utilizing the online application for services here.